Have doubts or questions on VST and the products? Below are the frequently asked questions, if you still didn’t get answers, please send us message in the bottom of this page.
Q1. Are you factory?
A1. Yes, we are factory with about 1500sqm place and about 50 production workers.
Q2. Do you produce all LED lights?
A2. NO, no factory can produce all types. We mainly produce LED Tube Light (Including 2G11), LED Panel Light, LED High Bay Light, LED Flood Light and LED Corn Light. And source other lights from suppliers. But when we source the other lights, we choose the supplier which only produce that light, or at least the light is the NO. 1 product for that supplier. Through this can the consistent good quality and competitive cost.
Q3. How is your quality management system?
A3. Our quality management system is compliant with standard ISO 9001:2008. Consist of 3 parts:
1) Incoming components check, this is a random inspection of the materials from the suppliers, unqualified components will be returned.
2) In-process random check, this is done by the QA staff on the production line during production, operations out of the guide will be requested to redo.
3) Final QC, all finished LED lights will be tested and inspected by the QC one by one, defective products will be fixed and ageing again.
Q4. What is the warranty?
A4. We offer 3~5 years for all products depending on components and prices. If item fails due to quality problem during warranty, we can send new replacement with freight on ours immediately if urgently. Or we prefer to send replacement with next order. If you have meet any quality problem on our products, please contact your contact person or call our sales director Zofe directly at mobile phone number : +86 13713967944.
Q5. What is your price level?
A5. Our price is medium in the industry, even for the products we source from others because of the mass production.
Q6. What is your MOQ?
A6. This depends on the trade term, if we work under EXW, no MOQ limit, you can order even 5pcs. Under term FOB, there is fixed cost no matter the quantity is 10pcs, 100pcs or 1000pcs, so there is different MOQ depending different types of LED lights.
Q7. What is your lead time?
A7. Standard products, 5 days for samples from payment proof; 10 days for small orders, 20 days for big orders, for very big order, please contact us.
Q8. What is your payment term?
A9. Bank wire transfer, 30% in advance as deposit, 70% balance before shipment. Paypal and Western Union are acceptable for samples and very small orders. And the payment term is negotiable for strategic customers.
Q9. Can I get free samples?
A9. Sorry, we don’t provide free samples but sample fee will be refunded in future orders. Free samples for new products are available for regular customers.
Q10. Can I add my brand logo on the product label?
A10. Yes, but quantity is required depending on different LED lights.
Q11. How will the shipping be handled?
A11. For samples, we suggest express to your door like UPS, DHL, Fedex, TNT, etc, which normally take 4~5 work days.
For small orders, we suggest express or air shipping to your airport. We can also provide air+delivery like DDU (Delivered Duty Unpaid) or DDP (Delivered Duty Paid). Air shipping normally take 5~7 days.
For big orders, sea shipment is the best choice to save freight cost, but it normally takes 30~40 days. Sea+delivery (DDU/DDP) are also available.
If you have your own forwarder, we will coordinate with them closely.
Still have questions? Please send us message through below form: